People's work, planned like agents' work
- When
- a job involves steps only a person can do — sign this, count that, call the customer
- I want
- the plan to model them as real work orders with an owner, a deadline and completion evidence, rather than collapsing every human touch into an approval question
- so I can
- run one plan that coordinates agents and people with the same rigour, instead of ending where the human work begins