Data Deletion Instructions

1. How to request deletion

Send an email to hello@agnticr.com with the subject “Data deletion request”. To help us find your data and confirm the request is genuinely yours, please include:

• the email address associated with your account (send the request from it if you can);
• the name of your organisation or workspace, if you have one;
• whether you want everything deleted, or only specific data — for example a single job, project, or connected account.

2. What gets deleted

On a full deletion request, we delete the personal data and Customer Data we hold about you and your organisation. That includes:

• your account and profile details;
• the content and instructions you submitted so that agents could perform work, including jobs, plans, and their execution history;
• files and documents stored in your workspace;
• credentials and tokens for any third-party services you connected;
• message and approval history across chat, email, WhatsApp, and voice;
• waitlist and marketing contact details, if you only ever signed up to the waitlist.

3. What we may keep, and why

We may retain a limited amount of data where the law requires it or allows it — for example billing and accounting records we are obliged to keep, and records needed to resolve a dispute, prevent abuse, or enforce our agreements. Anything retained on those grounds is kept only for as long as that purpose requires, and is then deleted.

Backups are deleted on their normal rotation rather than individually rewritten. Data in a backup is not restored into the live Service after a deletion request.

4. How long it takes

We act on deletion requests without undue delay and in any case within one month of receiving them, as the GDPR requires. If a request is complex and we need more time, we will tell you within that month and explain why. We will confirm by email once the deletion is complete.

5. If you are a customer of one of our service providers

agnticr can be delivered to you under a partner's own brand. If you signed up through a service provider, that provider is the controller of your data and we act as their processor — so please send your deletion request to them, and they will instruct us. If you are not sure who to contact, email us anyway and we will point you in the right direction.

6. Your other rights

Deletion is one of several rights you have over your data. You can also request access to it, correct it, restrict or object to how it is processed, and receive a copy of it in a portable format. Our Privacy Policy describes these in full, along with your right to lodge a complaint with your supervisory authority (in Sweden, the Swedish Authority for Privacy Protection, IMY).

7. Contact

For deletion requests and any question about them: hello@agnticr.com. For wider privacy questions you can also reach us at privacy@agnticr.com.